Privacy Policy | Razed Casino

About this Privacy Policy

Razed Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the Razed Casino website, account services, customer support channels and related online features. It is intended for players in Australia and should be read together with the website’s other applicable terms and notices.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled by an online casino can vary according to how a player uses the website, which services they access and what checks are required. Some information is provided directly by the player, while other information is collected automatically when the website or its services are used.

By using the website, players should review this policy and make sure that the information supplied to Razed Casino is accurate and current. Where consent is requested for a particular use, a player may choose whether to provide it, except where information is needed to provide an account service, complete a required check or meet a legal obligation.

Information Razed Casino may handle

Razed Casino may handle different categories of information during the player relationship. The exact information requested will depend on the account, transaction, support request or verification process involved. Typical categories include the following:

Account details, such as a player’s name, date of birth, contact details, login information, account preferences and information needed to create or manage an account.
Identity and verification information, which may include copies or details from identity documents, information confirming age or identity, and information supplied during account or security checks.
Payment and transaction records, including deposits, withdrawals, gaming activity, transaction references, payment method details and information needed to investigate or reconcile a transaction. Payment information may also be handled by payment providers when a player chooses to use their services.
Communications and support information, including messages, enquiries, complaints, feedback and records of contact with customer support.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and information about how the website is accessed.
Cookie and usage information, including pages visited, links used, session activity, preferences and information about website performance or errors.
Information connected with account safety, responsible use, fraud prevention and compliance checks, where this is needed to protect players, the website or the integrity of transactions.

Players should avoid sending unnecessary sensitive information through ordinary messages or support requests. When information is requested, it should be provided through the relevant secure website feature or support channel where available. Razed Casino may ask for further information when it is reasonably necessary to confirm identity, protect an account or complete a required review.

Why information is used

Information is handled for purposes connected with providing and managing casino services. The main purposes may include creating and maintaining a player account, confirming account details, processing transactions, providing customer support and communicating important service information.

To open, administer and secure a player account.
To verify identity, age and account information where checks are required.
To process deposits, withdrawals and other account transactions.
To investigate unusual activity, prevent fraud, identify security risks and protect the website and its users.
To provide support, respond to questions, handle complaints and keep a record of relevant communications.
To maintain, troubleshoot and improve website performance, usability and security.
To understand general website use, manage preferences and provide relevant service communications.
To send marketing or promotional communications where permitted and where the player has provided consent or otherwise has a valid choice to receive them.
To meet legal, regulatory, accounting, record-keeping and other compliance requirements that apply to the operation of an online gambling service.

Razed Casino may use information where it is necessary to provide a requested service, protect an account, fulfil a legal obligation, support legitimate operational interests or rely on consent. If consent is used for a particular purpose, players can withdraw that consent as described below. Withdrawing consent may not affect processing that is based on another lawful reason or information that must continue to be handled for legal, security or operational purposes.

Sharing, security and retention

Information may be shared only where reasonably connected with the purposes described in this policy. This can include sharing relevant information with service providers that help operate the website, process payments, provide technical services, deliver customer support, perform verification checks, detect fraud or maintain security. Those providers should receive information appropriate to the service they provide and may be subject to confidentiality and security requirements.

Information may also be disclosed where needed to protect players, prevent suspected unlawful activity, respond to a valid legal request, enforce applicable terms, resolve a dispute or meet a legal or compliance obligation. Razed Casino does not intend to collect or share more personal information than is reasonably necessary for the relevant purpose.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. These measures can include access controls, account security features, secure transmission methods, monitoring and staff or provider procedures. No online service can guarantee that information will always be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified in line with applicable requirements and internal procedures.

Cookies and your privacy choices

Cookies and similar technologies

Razed Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support account security, understand website usage and improve performance. Some cookies may be necessary for core features, while others may support analytics, personalisation or marketing. The information collected through these technologies may include device, browser, session and usage details.

Players can manage or delete cookies through their browser settings. Disabling some cookies may affect website features, account access or the way certain services operate. Browser controls are usually found in the privacy, security or settings area of the browser. Players should review their browser’s available options if they want to restrict, remove or receive notifications about cookies.

Access, correction and deletion

Players may ask what personal information Razed Casino holds about them and request access to that information. They may also ask for inaccurate or incomplete information to be corrected. Where appropriate, a player may request deletion of their personal information or closure-related removal of information that is no longer needed. These requests may be subject to identity checks, technical limitations and exceptions where information must be retained for legal, security, dispute-resolution or other legitimate reasons.

Withdrawing marketing consent

A player can withdraw consent to receive marketing communications at any time. This can usually be done by using an unsubscribe option in a marketing message or by contacting support. Withdrawing marketing consent will not necessarily stop essential account, transaction, security or service messages that are needed to operate the account or provide requested services.

To exercise data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@razedcasino.best. The request should explain what is being requested and include enough information to help locate the relevant account. Razed Casino may ask for reasonable information to confirm the requester’s identity before providing or changing personal information.

Questions and policy updates

If a player has a question about this Privacy Policy or how their information is handled, they can contact support@razedcasino.best. Razed Casino may update this policy from time to time to reflect changes to its services, privacy practices, security measures or applicable requirements. The updated version will apply from the date it is published on the website. Players should review this page periodically for the latest information.