Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Razed Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

Razed Casino operates under a licence issued by the Union of Comoros (Anjouan), reference number ALSI-132405034-FI3, and offers two-factor authentication alongside provably fair technology on all Original games.

1. General terms and acceptance

These Terms & Conditions, together with any applicable privacy notice, responsible gambling information, game rules and promotional terms, govern your use of the Razed Casino website and related services. By accessing the website, registering an account or using any available service, you confirm that you have read, understood and agreed to follow these Terms.

If you do not agree with these Terms, you must not use the website or any related service. We may update these Terms from time to time to reflect changes to the services, legal requirements, technology or business operations. The current version published on the website will apply from the stated effective date. You should review this page regularly.

You are responsible for checking whether online gambling is permitted in the place where you live or access the website. You must not use Razed Casino if doing so would breach any law, regulation, court order or other restriction that applies to you. Access may be restricted in certain locations, and we may take reasonable steps to prevent access where required.

Eligibility

You must be at least the minimum legal age for gambling in your location and must satisfy all other eligibility requirements before using the services. You must not create or use an account on behalf of another person, allow another person to use your account, or assist anyone who is not eligible to gamble.

Provide information that is accurate, complete and kept up to date.
Keep your login details confidential and take reasonable steps to protect your account.
Tell us promptly if you believe your account has been accessed without permission.
Use the website only for lawful personal entertainment and not for commercial or professional purposes.
Follow all instructions, game rules and security requirements shown on the website.

2. Accounts, verification and account security

An account may be required to access certain features, make deposits, participate in games or request a withdrawal. We may refuse an application, limit access, suspend an account or close an account where we consider this necessary for security, compliance, responsible gambling or operational reasons.

As part of account registration or ongoing monitoring, we may ask you to confirm your identity, age, address, payment method, source of funds or other information. This may include requesting suitable documents or completing verification checks. You must provide genuine information and cooperate within a reasonable time. Until verification is completed, some account functions may be unavailable.

Only one personal account may be used unless we have expressly agreed otherwise. Opening multiple accounts, using false details, or attempting to avoid account restrictions may result in account action, cancellation of transactions or removal of promotional benefits, subject to applicable law.

Suspension and closure

We may suspend, restrict or close an account if we reasonably suspect a breach of these Terms, unlawful activity, fraud, money laundering, payment abuse, identity misuse, collusion, manipulation or another form of prohibited conduct. We may also take action where a responsible gambling safeguard or legal obligation requires it.

You may ask for your account to be closed at any time by using the available account or support channels. Account closure does not remove obligations that arose before closure. Any remaining balance may be reviewed before it is returned, and additional verification may be required.

3. Deposits, withdrawals and gaming activity

Available payment methods, currencies, minimums, maximums and any applicable processing conditions will be shown on the website or during the relevant transaction. You should only use a payment method that belongs to you or that you are authorised to use. Payments made by another person may be rejected or returned following appropriate checks.

You are responsible for ensuring that your deposits are affordable and made lawfully. We do not encourage borrowing money, using essential household funds or chasing losses. Banks, payment providers or other intermediaries may apply their own fees, conditions or processing times, and these may be outside our control.

A withdrawal request may be subject to identity, account, payment and compliance checks. We may require a withdrawal to be returned through an appropriate payment method or in the name of the verified account holder. If a transaction appears unusual or cannot be completed, we may delay, reject or reverse it where permitted by law.

Games and results

Each game may have its own rules, instructions, prize information and participation conditions. You should read the relevant game rules before playing. Once a wager is accepted, it generally cannot be cancelled unless the game rules, a technical issue or applicable law provides otherwise.

Game outcomes are determined by the applicable game system and recorded results. Where a result is affected by a clear technical or system error, we may correct the error, void the affected activity or take another reasonable action consistent with the applicable rules and law. We are not responsible for losses caused by your device, internet connection, software, payment provider or other equipment outside our reasonable control.

Promotions and bonuses

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms will explain eligibility, qualification requirements, expiry conditions, wagering or playthrough requirements where applicable, and any restrictions on use or withdrawal. You should read the relevant promotional terms before participating.

We may correct an obvious error, withdraw a promotion, or exclude an account where there has been misuse, technical error, multiple-account activity or other conduct that defeats the purpose of the offer. Promotional benefits are not transferable and cannot be exchanged for cash unless the applicable terms expressly allow it.

4. Fair use, prohibited conduct and responsible gambling

Razed Casino must be used fairly and responsibly. You must not interfere with the website, games, payment systems or security controls, or use the services to gain an improper advantage. You must not use bots, automated software, scraping tools, malware, stolen credentials or other unauthorised technology.

Fraud, attempted fraud, identity theft or use of another person's account.
Collusion, cheating, manipulation of game results or abuse of a technical fault.
Money laundering, terrorist financing or the use of funds obtained unlawfully.
Circumventing account, location, age, payment or responsible gambling controls.
Harassing staff, other users or service providers, or submitting unlawful or abusive material.
Using the website in a way that may damage its operation, security, reputation or availability.

If we identify suspected prohibited conduct, we may investigate and take appropriate action. This may include restricting access, cancelling affected play, withholding a benefit, closing an account or reporting matters to an appropriate authority where required. We will act consistently with applicable law and any relevant dispute or review process.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover money. Set a budget before you play, keep track of time and spending, and never gamble when upset, intoxicated or under financial pressure. Consider using available deposit, spending, session or activity controls if they are offered through your account.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can also request an account break, restriction or self-exclusion through the available channels. Responsible gambling measures may remain in place for the period selected and may not be removed immediately.

5. Website use, privacy, liability and general provisions

We aim to keep the website available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, upgrades, technical faults, telecommunications problems, cyber incidents, events outside reasonable control or legal requirements may affect availability. We may change, suspend or remove part of the website or a service without guaranteeing that a particular feature will remain available.

Information on the website is provided for general information and does not guarantee that you will win, receive a particular result or recover a loss. To the extent permitted by law, we are not responsible for indirect loss, loss of opportunity or damage caused by events outside our reasonable control. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including applicable consumer protections.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice. We may use information for account administration, identity and payment checks, security, responsible gambling, customer support, legal compliance and service improvement. By using the services, you agree that we may send essential account, security and service messages. Marketing communications will be handled in accordance with applicable preferences and law.

Questions and complaints

If you have a question, believe an account or transaction is incorrect, or wish to make a complaint, please use the support or contact options displayed on the Razed Casino website. Include enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We may ask for further details or verification before discussing an account.

Applicable law

These Terms are intended to operate consistently with applicable Australian law and the laws that apply to your use of the services. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Your statutory rights are not affected by these Terms.

By continuing to use Razed Casino after an updated version of these Terms is published, you acknowledge that the revised Terms apply to your future use of the website. The version available on the website is the authoritative version.